![cyberlink powerdvd ultra 12 cyberlink powerdvd ultra 12](https://1.bp.blogspot.com/-2zJBKPU8q48/T55_qx8T2XI/AAAAAAAABhM/pji8MOBnmzI/s1600/cyberLink.PowerDVD.Ultra.jpg)
- #Cyberlink powerdvd ultra 12 update#
- #Cyberlink powerdvd ultra 12 driver#
- #Cyberlink powerdvd ultra 12 windows 7#
The Audio setting in PowerDVD and in OS: Tried both HDMI and audio jack
#Cyberlink powerdvd ultra 12 driver#
Used Audio device driver version: Not at work so can't tell you right now. Purchased online from Cyberlink / ASKNET Is your PowerDVD a Retail product or bundles with HW: Retail.
#Cyberlink powerdvd ultra 12 windows 7#
Operating System Windows 7 圆4 Enterprise with SP1ĭo you use administrator or restricted user account: Tried both PowerDVD SR Number: Already provided in support tickets PowerDVD Version: PowerDVD 12 Ultra Full. Here's your chance to prove to your customer base that you do care and can provide good support. No doubt they already know though and don't care. Hopefully it won't have to come to that, but if it does I will be contacting Cyberlink Head Office and informing them of the poor service. that a lot of people demand their money back from Cyberlink due to the abysmal support. it is Cyberlink that have the ability to add the products to the customer portal, not the merchant, and B. In fact I even managed to speak to the online merchant (ASKNET) who advised me that A. Without it then it's a complete pain when trying to raise telephone support tickets, and would rather not have to spend another 15 minutes trying to prove who I am to the support rep! I would appreciate it if you could manage to get my product to appear on my customer portal. I have another case open too (CS001229221), re the licensing of the product. I would appreciate it if someone from Cyberlink would contact me regarding this issue and actually attempt to help me resolve the problem. I have supplied you with the BD Advisor results, DXDiag results, and screen captures, but the only response I have got from Cyberlink support is to start Windows in Selective mode, which made no difference to the problem. I have tried over 5 different Blu-Ray titles, and all exhibit the same problem. I have run the BDAdvisor and all basic and advanced checks have passed.Īll equipment is HDCP compliant and the Blu-Ray discs used match the correct region (B). When I attempt to start the Blu-Ray DVD again I get the Resume and Restart options but all that happens is that the loading progress bar may progress by 1 or 2% and then drops back to the main screen. I also have a telephone support ticket open for the same issue:Īs advised (4 times now) all Blu-Ray titles get to around 70,80,90% loading and then PowerDVD Ultra 12 just goes back to the main screen without playing the movie.
#Cyberlink powerdvd ultra 12 update#
NB: Unfortunately your support system doesn't allow the customer to update the ticket information using the support portal and creates a new ticket instead. So I sent them in again.Ĭyberlink support for your reference my support tickets are: Strange seeing as I have SMTP records showing your SMTP server received them just fine.
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I sent in the DIAG results etc but after a week was advised you never received them. All that happened is that the support rep asked me to send in various DIAG results. Why I paid for telephone support is beyond me. Not only is it not playing any Blu-Ray titles but the support I have thus far received from both the e-mail support and the paid telephone support is very poor to say the least. I recently purchased PowerDVD Ultra 12 and once again I wish I hadn't.